Thesis 004/The Human-Machine Operating Model
Every Organization Is Becoming a Human-Machine System
Humans and machines have no shared operating model.
On the agenda. No thesis has been stated under this problem yet, and no evidence has been gathered. It is published so the agenda can be argued with before the work starts.
The argument
AI is deployed one workflow at a time and nobody owns the whole-organization design. The system sets decision rights, handoffs, exception paths, and accountability when a machine acts.
This problem is published as part of the agenda. No thesis has been stated under it yet, and no evidence has been gathered. It appears here so the agenda is visible and contestable before the work starts.
What supports it
No evidence has been gathered. The problem is on the agenda; the work has not started.
None, not yet argued. Emerging.
The strongest case against
The problem itself may be wrong.
Before a thesis is stated, the useful disagreement is with the framing. This may be a symptom of another problem on the agenda, or it may not be a systems problem at all.
If the framing is wrong, the earlier we hear it the less work is wasted. Challengers are credited alongside authors.
- A convincing case that this is a symptom of another problem on the agenda rather than a problem in its own right.
- Evidence that organizations already solve this reliably, which would move it off the agenda.
What follows if it holds
Nothing to act on yet. This is a statement of what the institute intends to work on, not a finding.
What we do not know yet
- What would a company have to be able to do for this problem to be solved?
- Who already owns this inside an organization, and why has it not been solved there?
Research, field studies, arguments, theses
What changed and why
Published as agenda. Not yet argued.