Interview/Coordination · Management

Nobody owns the handoff. A conversation with a chief operating officer.

The COO of a 4,000-person logistics operator on what changed when decision rights were written down.

Claire Fontaine21 Jul 202612 min read

Interview21 Jul 2026Coordination · Management

The COO of a 4,000-person logistics operator on what changed when decision rights were written down.

The full text of this piece is being prepared. The summary above, the author, and the thesis it touches are on the record now so that the connection is visible before the piece is.

Every argument published here links back to the library. If it moves a thesis, the revision it caused is linked from this page.

Moves the library. Interview conducted for Field study 01. Thesis 003, Management Is Becoming an Operating System.